Shipments and Returns
Packages are generally dispatched the next working day after receipt of payment, but can take up to 5 working days. For made-up items, such as picure frames or mounts, please allow up to 10 working days for manufacturing.
We use either UPS for standard packages or TNT for long packages on a Next Day service with tracking and drop-off with signature.
If a product is out of stock a member of the sales team will be in touch as soon as possible to arrange a refund or to offer an alternative where possible.
On receipt of goods, if the parcel is damaged then please sign for the goods with the courier as 'Damaged - Contents Not Checked' before opening. If there is damage we request that you keep all packaging and photograph the box showing the damage as it appears from the outside. This will help with any claim placed with the courier company.
If you would like advice about your order please get in touch with us and we will be happy to help.
Free Delivery Over £50
We will ship packages without a carriage charge on orders of over £50.00 net and exclusive of VAT. This offer is for UK Mainland addresses (excluding N. Ireland, Highlands and Islands and Off-shore addresses) using a Next Working Day service. We reserve the right to levy additional shipping charges, at our discretion, for over-size packages and addresses that attract additional charges from our shippers. In all cases you will be contacted prior to shipping to obtain your consent for additional charges.
If you require Express or timed delivery by UPS or TNT an additional cost will be applied. Please contact us on 020 3198 0573 or at email@example.com if you would like to have the delivery of your order upgraded. It may not always be possible to dispatch it in time, and this will depend on when we receive your order. In these cases we will keep you informed about the progress of your order. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Free delivery on orders over £50 is limited to individual orders and cannot be applied to multiple shipments.
Transfer Of Title
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects, especially glazed picture frames. We use plastic reinforced corners, bubble wrap and card sheeting to pack stretcher bars. This is generally sufficient to ensure that they reach you in good condition. If there is damage we request that you keep all packaging and photograph the box showing the damage as it appears from the outside. This will help with any claim placed with the courier company.